Right people. Right room.
Real conversations breaking down post-purchase.
Everyone’s obsessing over checkout. We’re talking about what happens after.
That’s why CommerceNext is hosting the Post-Purchase Forum: a one-day, closed-door event featuring tactical sessions with hands-on insights on how to master the post-purchase experience.
Industry Leaders Shaping What’s Next
Andrew Laudato
COO
The Vitamin Shoppe
Margot Johnson
Chief Digital Officer
Aritzia
Heather Lane
VP, Supply Chain Strategy & System
Ulta Beauty
Dave Bolotsky
Founder & CEO
Uncommon Goods
The brands you'll be sitting next to
What you'll learn
Elevating the Post-Purchase Experience
Master the basics: deliver exceptional service at every touchpoint after checkout, with smarter order tracking, omnichannel communication, fast and transparent delivery, and frictionless returns.
Turning Moments Into Memories
Explore how fast shipping, memorable unboxing, and sustainable packaging choices shape customer perception and set the stage for a lasting relationship with your brand.
Loyalty, Trust and Personalization
Learn why trust is becoming the new loyalty program. Plus, how personalized experiences and loyalty programs will actually turn one-time buyers into lifelong customers.
AI, Automation and the Metrics That Matter
See how AI-powered support and feedback loops streamline post-purchase service, and which metrics (like CLV, repeat rate and return insights) connect that investment to growth.
Building Community and Future-Proofing Your Brand
In this digital age, community building through social and in-person experiences is more important than ever. Learn how to turn transactions into relationships and future-proof your brand with the right tech, trends, and attention to customer expectations.
The Location
Tapestry HQ
10 Hudson Yards
New York, NY 10001
Located in the heart of New York, Tapestry’s Headquarters boasts 50-foot tall ceilings and glass walls, providing stunning views of Hudson Yards, The High Line & the Hudson River.