This fall in NYC, we’re bringing together the sharpest minds in Ecommerce, Customer Service, Customer Experience, Loyalty, Returns and Fulfillment for a no-fluff, one-day event designed for Directors and VPs ready to lead what’s next.

Through bold keynotes, unfiltered panels and real-talk roundtables, we’ll unpack what really drives post-purchase success— from turning first-time buyers into loyal advocates to leveraging smart tech, streamlining returns and creating customer experiences that stick.

Topics Covered